FAQs – RJFSOFT

FAQs


Do you mail a copy of the software to me?
Are there monthly/yearly fees for email/phone support?
Do you charge current customers for new versions?
Do I need to purchase another license if installing onto a second computer?
Your price seems very reasonable, but are there any mandatory future fees?
What computer setup do you recommend?
What hardware can you use with ConsignmentTill?
Is a Touch Screen Monitor required to run your software?
Which Zebra Barcode Printer do you recommend, and why?
We are concerned about shipping (hardware) as you’re in Canada and we’re in the US. Will we have any issues with customs (e.g., hold-ups or high import taxes/duties)?
How long does it take to receive hardware shipments?
Can you use a regular laser printer to print bar codes?
Does ConsignmentTill handle “buy outright” items?
Can I export data for importing into QuickBooks?
How can I discount items at POS?
Do you offer a feature for consignors to view there sales online?
Can I process credit cards through your software?
Do I need Internet access for ConsignmentTill to work?
Can you have several computers running ConsignmentTill and accessing the same database?
Can consignors use their banked money to buy products in my shop?
Does ConsignmentTill limit the number of consignors, or items you can enter/have?
Can you transfer my existing data (from a different program) into your software?
Does ConsignmentTill calculate payouts to consignors?
Does ConsignmentTill include a feature for layaways?
Does ConsignmentTill print reports?
Can ConsignmentTill print laser checks when settling with consignors?

Top
Do you mail a copy of the software to me?

Not unless requested (added cost of $20, includes shipping). When the order is confirmed by RJFSOFT, a key is e-mailed to the customer to unlock the demo. Usually the key is created the same day order is made. The customer can save as many copies of the software and key (to CD/DVD) as they like.

Top
Are there monthly/yearly fees for email/phone support?

There is NO cost for support. If a fee is implemented in the future, existing customers would be grandfathered and not pay support fees.

Top
Do you charge current customers for new versions?

Free upgrades for one year. Free upgrades if merchant subscribes to Remote Backup Service (yearly fee). Remote Backup Service also includes a login web page for consignors to view their sales and inventory online. After the one year is up and the merchant is not using Remote Backup Service, the cost per upgrade is $200.

Top
Do I need to purchase another license if installing onto a second computer?

No, not if installing at the same shop. You only need to purchase another license if opening another store. NOTE: Lite version will only access data from one computer.

Top
Your price seems very reasonable, but are there any mandatory future fees?

No.

Top
What computer setup do you recommend?

Windows 7 and up, 2.0 or higher GHz CPU, 4 GB or higher RAM

Top
What hardware can you use with ConsignmentTill?

– Barcode Scanner

– Zebra Barcode Printer (EPL2 or ZPL2 commands)

– Epson TM-T88 (or compatible) receipt printer

– Electronic Cash Drawer (must be Epson compatible)

– Pole Display (Epson commands)

– Touch Screen Monitor

– Standard printer (for reports, contracts, letters, laser checks, and receipts)

Top
Is a Touch Screen Monitor required to run your software?

Not at all, although the main POS window does have large buttons so a touch screen can be used.

Top
Which Zebra Barcode Printer do you recommend, and why?

Zebra GK420d.

– Direct Thermal (no ribbons to purchase)

– Print up to 4 inch wide tags

– Supports ZPL2 commands (more fonts to choose from)

– USB interface

Top
We are concerned about shipping (hardware) as you’re in Canada and we’re in the US. Will we have any issues with customs (e.g., hold-ups or high import taxes/duties)?

No. Hardware is shipped from a major US distributor.

Top
How long does it take to receive hardware shipments?

Typically, 3-4 days. Tracking numbers are e-mailed to customer.
Top
Can you use a regular laser printer to print bar codes?

Yes, but you are limited to a couple label designs. If you want full control over tag size and design, then you should purchase a Zebra barcode printer.

Top
Does ConsignmentTill handle “buy outright” items?

Yes, you can add suppliers just like consignors. When adding items under a supplier, you’re able to enter a cost for each item.

Top
Can I export data for importing into QuickBooks?

ConsignmentTill can export data to Excel file format. There are a couple 3rd party applications that can take Excel data and import into QuickBooks. Contact support for further details.

Top
How can I discount items at POS?

– Automatic discount for select customers

– Automatic discount if item “on floor” for X number of days

– Discount by a currency value or percent (an individual item or all items in order)

Do you offer a feature for consignors to view there sales online?

If you subscribe to the Remote Backup service (yearly fee), then yes, consignors can view there sales online (via login web page).

Top
Can I process credit cards through your software?

ConsignmentTill does have the ability to open a Virtual Terminal (internet required) to process credit cards (swiped or keyed entry). The Virtual Terminal is run by a third party processing company, so you will need a merchant account them. Please contact support for more info.

Top
Do I need Internet access for ConsignmentTill to work?

No, only if you want to use these features within ConsignmentTill:

– E-mail consignors/suppliers/customers

– Receive tips/info via integrated web window

– Virtual Terminal access for processing credit cards

Top
Can you have several computers running ConsignmentTill and accessing the same database?

Yes. If you have the computers connected via a local area network (LAN), you can set each ConsignmentTill to access the same database. Note: You should have the computers connected to the router via a network cable (don’t use Wi-Fi)

Top
Can consignors use their banked money to buy products in my shop?

Yes, ConsignmentTill you can charge purchases to a consignor’s account.

Top
Does ConsignmentTill limit the number of consignors, or items you can enter/have?

No.

Top
Can you transfer my existing data (from a different program) into your software?

ConsignmentTill does include an import feature using Excel Files. You will need to insert your existing data into Excel Templates created by ConsignmentTill. RJFSOFT does not offer support in extracting your existing data, but a third party company (The Computer Peeps) may be able to help. Contact support for more info.

Top
Does ConsignmentTill calculate payouts to consignors?

Yes, you can payout consignors individually or do a batch payout. A report and laser check can also be printed when settling.

Top
Does ConsignmentTill include a feature for layaways?

Yes, with the Full version.

Top
Does ConsignmentTill print reports?

Yes, there are many reports (including settlement reports) available to be viewed, exported, and printed.

Top
Can ConsignmentTill print laser checks when settling with consignors?

Yes. You will need QuickBooks “Standard” style (3 checks per page).